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Reward Program Terms and Conditions

Reward Points Terms and Conditions

The Hessian Coffee Points program (“Program”) is designed to help you get the most out of having an online account and purchasing from our website. We reward you for doing the things you already do: shop on (the “Site”), refer friends to the Program and send us feedback on your products. Best of all, the points you earn can be used to purchase more products! The following Rewards terms and conditions (these “Rewards Terms and Conditions”) contain important information regarding the Program. Please read the following Rewards Terms and Conditions carefully. These Rewards Terms and Conditions are incorporated into the Site Terms and Conditions. Acceptance of the Site Terms and Conditions shall consist of acceptance of these Rewards Terms and Conditions. These Rewards Terms and Conditions are a binding agreement between you and Hessian Coffee and will govern your participation in any and all Program offers.

Being eligible for the Program entitles members (“Members”) to take advantage of certain Program Rewards (“Rewards”) that may change from time to time and, which may be made available for limited times, all as determined by Hessian Coffee. Hessian Coffee reserves the right to modify these Rewards Terms and Conditions at any time, without notice to you, so it is important to check the Rewards Terms and Conditions periodically. Participation in the Program and/or redemption of Rewards is considered acceptance of these Rewards Terms and Conditions and any modified terms included therein. Upon notice, Hessian Coffee may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Program Reward at any time, including the availability of any Program Reward.

Program Period

This Program will continue until terminated, suspended, modified, or converted to another rewards program by the Sponsor (the “Program Period”).


To become a Member of the Program, you must be 18 years of age or older. To enrol in Program, you simply need to have registered for a Hessian Coffee online account at

Earning Hessian Coffee Points

Once you have become a Member, you can begin racking up Hessian Beans points (“Points”) in the following ways:

  • Shop, — every time you purchase from our Shop, you earn 2 Points for every £1 spent (excluding tax);
  • Fill out product review  — Hessian reward members 25 Points for each completed product review for the first 5 products reviewed in connection with your account.

Upon notice, Hessian Coffee reserves the right to suspend, terminate, revalue or modify, without liability to Members, all or part of the Points’ value structure and offers and any merchandise or service. Hessian Coffee reserves the right to adjudicate all Points discrepancies in its sole discretion, and the Members agree to abide by any such adjudication. You can check your Hessian Points balance on your account page.

Hessian Coffee Points Redemption

Every 50 points you earn in accordance with this Program equals £1 to spend on The Points are redeemable towards purchases of  products solely on the Site, and you can redeem them in the checkout process.

To redeem your Points, simply add items to your shopping cart, and click the “Checkout” button (if you’re not already signed in, the next screen will prompt you to sign in to your account). Continue through the checkout process. When you get to the Payment Information section, you’ll see a box that says “Loyalty points discount.” You can choose how many points to use or click “Use max amount”, your Points will be used and the pound value will be deducted from your order total.

Points are available for redemption for the purchase of products on the Site only while supplies last and quantities may be limited. Members will not be able to redeem Points for purchases unless Member has sufficient Points for that purchase. Points may be applied toward partial orders or purchases only when Member uses the remaining balance of their Points, and the remainder of the order will be paid by chosen method if payment by Member.

Refunds & Returns

Any items received as a result of Points redemption may only be exchanged for a refund of the applicable Points redeemed for such item (not cash or credit). Purchases made with Points will ship in the normal course of business.

Points earned via credit card transaction purchases on the Site will be rescinded in the event that such purchase is returned for a refund.

Hessian Coffee Points Minimums and Maximum

You cannot redeem Points for more than the total amount of your purchase. Points are not redeemable for cash.

Hessian Coffee Points Balance

You can always check your Hessian Coffee Point balance on your account page.

Hessian Coffee Points Expiration

Purchases Points will expire 12 months from the date they were first earned. If Member does not redeem Points within this time frame, Member forfeits all such Points.

Your Account page lists your Rewards Points balance history, which displays the dates your points were earned.

Reward Conditions

Rewards may be taxable, depending on the value of the item and the federal, state, and local tax laws applicable to Member. Members are solely responsible for reporting such items on their tax returns and paying any associated tax liability. Members may not assign or transfer any Rewards. Hessian Coffee makes no warranty in any respect as to any Rewards, merchandise or service available within the Program.


Hessian Coffee may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Program and/or any Reward at any time, including the availability of any Reward. Hessian Coffee may, in its sole and absolute discretion, terminate or suspend any Member’s participation in the Program for breach of these Rewards Terms and Conditions, or for taking any actions that are inconsistent with the intent of these Terms and Conditions. Hessian Coffee reserves the right at its sole discretion to prohibit any Member from participating in any aspect of the Program if Hessian Coffee deems or suspects that such Member has engaged in or has attempted to engage in any of the following: (a) acting in violation of these Rewards Terms and Conditions; or (b) damaging, tampering with or corrupting the operation of the Program or Site; or (c) acting with intent to annoy, harass or abuse any other person; or (d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behavior or activity; or (e) activity deemed in the sole discretion of Hessian Coffee to be generally inconsistent with the intended operation of the Program. Any decision Hessian Coffee makes relating to termination or suspension of any Member’s participation in the Program shall be final and binding in all respects. Hessian Coffee shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Rewards Terms and Conditions or intent of these Rewards Terms and Conditions.


Except for wilful misconduct or gross negligence on the part of Hessian Coffee, by participating in the Program, Members release Hessian Coffee, subsidiaries, affiliates, suppliers, advertising and promotions agencies and their respective directors, officers, employees, and agents (collectively, “Released Parties”) from any and all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Program and/or the use of any Rewards.


Members agree to indemnify, defend and hold Hessian Coffee and its representatives and agents harmless from and against any and all third-party claims, demands, liabilities, costs or expenses, including legal fees and costs, arising from, or related to any breach by Member of any of these Rewards Terms and Conditions or any violation by Member of applicable law.

Governing Law

This agreement and any dispute or claim arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.